- I-care™ Group
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- Centro di Conoscenza
I-care™ Group appreciates your interest in its products and services and your visit to our website. I-care™’s offering is comprised of a family of brands and services, all sharing a special focus on the needs of the manufacturing and industrial maintenance sector. I-care™ Group strives to deliver to our audience relevant and entertaining information to promote best practices in the manufacturing and industrial maintenance sector.
I-care™ Group and its subsidiaries respect your privacy and your personal data, according to the EU regulation 2016/679, also called EU General Data Protection Regulation rules (GDPR), enforced from 25 May 2018.
Following the GDPR, personal data is information by which an individual may be personally identified, including name, address, e-mail address, telephone number or any other information that is defined as personal data, for example the IP address.
We collect personal information about data subjects from different sources.
Information we receive directly from the data subject: personal data gathered through webforms on our website. When submitting a webform, for example for contacting us,, registering for an event, subscribing for a newsletter … the visitor sends us some personal information. The information provided will be:
Sometimes some additional information will be asked. The information we request will be limited to the information we need to be able to treat the request and to pursue our legitimate interest of following up with the person to know how we can further help him with his needs.
Information we can find on publicly available sources of information like the public LinkedIn profile of the data subject, the website of the company/organization on behalf of which the data subject is making his request and any publicly available source of information on the world wide web. We may combine this type of information with the information you provide us yourself.
Information we collect using this method will remain anonymous, unless the visitor identifies himself by submitting a webform.
We may process your personal data without your explicit consent when this is necessary for the performance of a contract to which you are a party or in order to take steps preparing this type of contract (for example, providing you with a quote).
The GDPR provides in its preamble No. 47 that activities related to direct marketing constitute a legitimate interest. This legal basis is the second basis for data processing for which we do not ask for your explicit consent. We have three categories of activities that are based on the ‘justified interest’ legal ground:
We consider that it is our justified interest to try to contact data subjects that have submitted web forms on our website. We will try to contact these data subject to follow up on their request. This will be done by members of I-care group of companies directly, and can be done by any means (phone, email, LinkedIn …). However we will never send commercial mass e-mailings to data subjects that did not explicitly subscribe to our emailing proposal when they completed the web form.
Customers may receive informative emails without explicit consent. These emails will contain information that we judge useful for the customer.
We try our utmost to keep the information relevant for each data subject. However, if the data subject does no longer want to receive this type of emails from us, he can unsubscribe or change his preferences at any time. Every informative email contains an unsubscribe link and a link that allows to adjust the emailing preferences.
I-care™ sales team systematically tries to contact companies that I-care™ Group potentially can deliver added value to. In doing so, they look for information on any publicly available sources: the internet, LinkedIn and other databases. When they discover personal information (for example, the name of a sales director in a given company), they may process this personal data for the execution of their justified interest: trying to contact that person to present I-care™ Group’s offerings.
Data subjects that are processed this way, will never receive any direct marketing communication from I-care™ Group. Any data subject has the right to know all personal data we hold about him/her, have it rectified and completed, or have it erased from our records.
We use the personal data about you for several purposes:
We will follow up on all requests that you submit to us through our website submitting a webform. This may include using your personal data to call you back by phone or communicating with you via email, LinkedIn or any other means.
We may use your personal data for direct marketing purposes (providing you with specific information that you have requested through our website, providing more general information about I-care™ Group’s offerings, sending you invitations for events, sending you e-newsletters …). We will only do this if we have your explicit consent, or if you have a contract with us and the information we send is related to your contract.
If you submit a resume or job application on I-care™ Group’s website, we will use your personal data for recruitment-related purposes, which may include contacting you via email or phone.
We constantly use and analyse navigation data on our website in order to improve the user experience of our website visitors.
We may keep personal data to comply with certain applicable legal requirements.
We will never sell or disclose the personal data we collect to third parties, except as disclosed to you at the time of collection.
We may share personal data with third parties who perform data processing activities on our behalf. As far as these service providers are acting as data processor, we do not authorize them to use or disclose the data in any way. We require that these data processors appropriately safeguard the privacy and security of the personal data they process on our behalf. In other words: we have data processor agreements with all data processors we work with. All data processors must be GDPR compliant.
We may also disclose your personal data if we are required to do so by law or legal process (for example when requested by government authorities).
Once you provided us with your personal data, they will be processed and kept in I-care™ Group’s databases, for as long as needed.
If you are a customer, we will keep your records for the duration of the contract between your company and I-care™ Group. If the contract is stopped, we will keep your records in our database for as long as legally required. You may request us to remove your data earlier. In that case, we will remove all data we have except the data we legally have to keep.
If you are not a customer, we have to make decisions based on the information we receive. We will remove your record when we find out that the information in the record is no longer accurate and we are not able to rectify the errors (example : a “delivery failure” message on an email). We will also remove your record when you request us to do so. If we never hear anything from you or don’t track any activity (website visits, clicks on e-mailings, personal contacts with our sales teams…) during a period of 5 years, your data will be removed.
If you are a job applicant, we will keep your resume and personal data in our system for 5 years starting the year following the year you applied for a job. You may request us to remove your data earlier.
You can ask us to access your data via a simple request by email to I-care’s Data Protection Officer at
You have the right to know all personal data we hold about you, have it rectified and completed, or have it deleted from our records.
If you make such request, you will have to provide us with appropriate evidence of your identity (ex : with a copy of passport or ID card).
I-care™ Group will perform all possible reasonable efforts to fulfil your request. We may keep personal information that you want us to erase, under certain legal conditions. If that is the case, we will inform you about which data we have to keep.
You may ask us at any time not to process your personal information for direct marketing purposes.
Cookies can be used to determine whether there has been any contact between us and your computer in the past. Only the cookie on your computer is identified. Personal details can be saved in cookies, provided that you have consented to this, for example, in order to facilitate secure online access so that you not need to enter your user ID and password again.
If you choose not to accept cookies, you can still visit our website. Most browsers automatically accept cookies. You can prevent cookies from being stored on your hard drive by setting your browser to not accept cookies. The exact instructions for this can be found in the manual for your browser. You can delete cookies already on your hard drive at any time. However, if you choose not to accept cookies it may result in a reduced availability of the services provided by our website.
When I-care™ Group receives or sends data through its website, I-care Group uses encryption technologies that are considered industrial standards. Once the data have been processed and remain in I-care™ Group’s databases, I-care™ Group puts in place numerous technical and organizational measures to protect the data from unauthorized disclosure, use, alteration or destruction.
However, you should be aware that, due to the open and unsecured character of the Internet, I-care™ Group cannot be responsible for the security of transmissions of your personal data over the internet.
I-care™ SPRL built the I-see™ app as a free app. This SERVICE is provided by I-care™ SPRL at no cost and is intended for use as is.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to users name. The information that we request is [retained on your device and is not collected by us in any way.
We want to inform you that whenever you use our Service, in case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your devices’s Internet Protocol (“IP”) address, device name, operating system version, configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
We may employ third-party companies and individuals due to the following reasons:
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
This Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.